59% or consumers get impatient when their electronics device breaks

Fact recorded on: March 8, 2009. Categories: Consumer electronics, Handhelds.

59% of respondents reported being impatient to fix their devices, and the percentage was equal across demographic groups. Adults who are most likely to be impatient waiting for their devices to be fixed are those who had had the most devices fail, those who use their devices most, and those who rely more heavily on their devices for work or information. While emotions did not vary significantly according to the types of devices that failed, those who had more gadgets fail in the past 12 months were more likely to become impatient with fixing the problem. Respondents who had two or more devices fail in the past year were significantly more likely than those who had only one gadget fail to report being impatient to solve the problem. Similarly, those who had two devices fail were significantly more likely than those who had only one fail to be discouraged at the amount of effort needed to fix the problem.

Confident Impatient Discouraged Confused
1 failed device 75% 41% 44% 38%
2 failed devices 69 65 54 47
3-5 failed devices 68 70 51 41
Source: Pew Internet Project

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