51% of SMBs do not respond to customer e-mails
Fact recorded on: June 20, 2005. Categories: E-commerce.
MarketingVox points to , which focused on customer response time from companies with revenues of from $10 million to $250 million. 51% of the surveyed companies didn’t respond to customer e-mails at all, versus 41% of the enterprise companies that Benchmark Portal surveyed in 2004.
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